Privacy Policy

GroupFire Inc. ("GroupFire," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community management platform, website, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account or create a profile
• Subscribe to a plan or make a payment
• Join or participate in a community
• Contact us for support or inquiries
• Respond to surveys or participate in promotions

This information may include your name, email address, phone number, mailing address, payment information, organization name, job title, and profile photo.

Usage Data

We automatically collect certain information when you access the Service, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited, features used, and time spent
• Referring URLs and search terms
• Click patterns and navigation paths

Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data and improve the Service. For detailed information about our cookie practices, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Personalize your experience and deliver relevant content
• Communicate with you about updates, features, and support
• Send marketing communications (with your consent)
• Monitor and analyze usage trends and performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Data Sharing & Third Parties

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us operate the Service, including cloud hosting, payment processing, email delivery, and analytics.
• Community Administrators: If you join a community on GroupFire, the organization's administrators may access your profile information and activity within their community.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information for other purposes when you have given us explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request that we limit how we use your data.

To exercise any of these rights, please contact us at privacy@groupfire.com. We will respond to your request within 30 days.

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach.

7. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a child under 13, please contact us at privacy@groupfire.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: